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Frequently Asked Questions

If you want to send a package to a certain destination, you can post a message describing the package and the price you are willing to pay upon its delivery. Another user traveling to that certain destination accepts your request, agrees upon the price and delivers your package. Or just vise versa, you can pick up a package and deliver it to some certain destination while traveling.

Yes, it does! Click here, to download from Play Market.

Yes, it does! Click here, to download from the App Store.

Yes, the Teleport app is 100% free to use.

Ship your package FASTER anywhere in the world!
First you need to order placement. Submit an application for your package: weight, sizes, costs…
Then connect with the traveler, as the Teleport shares it with the traveler community and travelers bid to deliver it by making offers.
Choose the offer and pay for the delivery via Teleport secure payments (PayPal, Stripe & etc.)
Coordinate time and public place to pass your package.

If a Sender rejects delivery and does not confirm the delivery of the package and requesting reimbursement, Teleport will refund the payment for the services to the Sender if Teleport determines that the Sender cancelled the transaction for a Valid Reason.

Valid Reasons for canceling the transaction are:

 

  - The Package delivered did not match the Package sent by the Sending Member or

  - The Package is damaged or broken.

Further, Teleport will not process a reimbursement unless the Sender notifies Teleport of the delivery delay or the non-conformity of the package within 24 hours of the scheduled or actual delivery and, in the case of a non-conforming package, unless the Sender provides Teleport with evidence of the package’s non-conformity with the request.
In any case, the Transaction is cancelled by one or both of the sides, Teleport’s commission is non-refundable.

Teleport doesn’t have coverage for a package loss by the airline. Usually airlines have coverage for baggage loss, so your airline needs to provide it to you.

If a Sender rejects delivery and does not confirm the delivery of the package and requests  reimbursement, Teleport will refund the payment for the services to the Sender.
In any case, the transaction is cancelled by one or both sides, Teleport’s commission  is non-refundable.

This is for the protection of both you and Traveler.
The payment is put into Teleport’s secure account when you accept the delivery offer and only passed to the Traveler after you confirm delivery. This motivates the Traveler to deliver your order in the shortest period of time.

Here are a few steps you can do to get noticed:

     - Edit your order date a new so that the new Travelers be able to suggest the delivery.

     - Make sure the item is not too large, heavy to travel with, and that it is legal to enter the delivery destination .

     - Share your order on social media  for more people to see it.

Start by adding your trip to see requested orders along your trip route.
Search for orders based on your trip information. Make an offer and set your travel reward - the amount of money the sender will pay you for delivering his/her item.
Coordinate a time and public place to meet the Sender and get your package.
Meet the receiver in person,deliver the product. When the receiver confirms that they have received their order, we’ll transfer payment to your account.

  1. Open Teleport App
  2. Go to Profile
  3. Select Payouts
  4. Add the required payout method
  5. Select Set up payout

Teleport is completely free for Travellers and we don’t charge any commission fees for delivering packages.

You can deliver any legal item. You must check the legality of it yourself.
We strongly recommend the Travelers not to accept any closed package for both parties' safety. The Sender and the Traveler must comply with the country's regulations regarding customs and imported goods.

You have the total right to check the items of the package. You will have to pack it yourself in your bag and carry it , so you have to be sure what’s inside your bag.
We strongly recommend theTravelers not to accept any closed package for both parties' safety.

It’s up to you and your Sender to pick a time and a place to meet. For safety purposes, we suggest public places.

When paying for an order with a bank card, payment processing (including entering the card number) takes place on a secure page of the processing system that has passed international certification. This means that your confidential data (card details, registration data, etc.) do not enter the online store, their processing is completely protected and no one, including our online store, can receive the client's personal and banking data. When working with card data, the information security standard developed by the international payment systems Visa and Mastercard-Payment Card Industry Data Security Standard (PCI DSS) is used, which ensures the secure processing of the details of the Holder's Bank Card. The applied data transmission technology guarantees security for transactions with Bank cards by using the Secure Sockets Layer (SSL), Verified by Visa, Secure Code protocols, and closed banking networks with the highest degree of protection.

Payment is carried out by bank cards through Kiwi Bank (JSC) CB of RF № 2241.

VISA, MasterCard, MIR cards are accepted for payment.

On the page for entering bank card data, you will need to enter: bank card number, cardholder name, card expiration date, three-digit security code (CVV2 for Visa, CVC2 for MasterCard, Additional Identification Code for MIR). All the necessary data is on the card itself, the CCV security code is three numbers that are on the back of the card. After that you will be directed to the page of your bank to enter the security code that you will receive via SMS. If the code does not come, you should contact the bank where the card was issued.

Dear Clients, we inform you that when you request a refund if you cancel a purchase, the refund is made exclusively to the same bank card from which the payment was made.

Traveler's reward will be the suggested amount deducted
20% for the service fee.

Service fee includes all transaction fees & Teleport service fee.

Reward calculation example:

$80 Reward - $16 20% service fee = $64 Actual Reward